To clear the app cache you need to go to the home screen and then select: Clear the app cacheĪ certain app may have corrupted files that need to be deleted, or didn’t download properly and causes the app to crash when you open it.
Use your Fire TV stick as normal to see if it fixes the issue. After that your Fire TV stick will restart itself. From the home screen select Settings > My Fire TV > Restart. You can either unplug the device and plug it back in again or restart it in the settings. The steps to stop all of the different Fire TV devices from crashing is the same. Before going out and getting some new cables.īelow, I’ll explain how to fix it step by step no matter what Fire TV device you have. But, if you don’t have them you should try these initial steps to stop your Fire TV stick from crashing.
You may have some of these lying around for other devices such as a Bluetooth speaker.
The good news is that the cables that your Fire TV stick uses are very common. If that doesn’t resolve the issue then you should swap out the cables. After that you should restart the device and do a factory reset. You should check that it’s plugged in all the way. Here’s how to stop your Fire TV stick from crashing, and what causes it:Īs a whole your Fire TV device will crash if there is a bad connection between it and the TV/receiver. Worst of all if it happens right in the middle of a really important part of a movie or TV series. When your Fire TV stick crashes, you need to wait for it to turn back on. Read on, where I’ll explain how to resolve each of these problems so that your Fire TV stick works again. But, each Fire TV stick is a bit different, and whether your Fire TV stick crashes, freezes, or is stuck buffering needs a unique solution. The port and cables that you plug your Fire TV stick into might also be worn, or it might not be plugged in all the way. If it only crashes when you open a specific app then you should try uninstalling the app and reinstalling it again. Generally, it might only happen when you open one app for example Netflix. If it’s only one app that crashes your Fire TV device then you should clear the app cache and data according to Amazon. I did some research into how to fix all of these issues and here’s what I found.Īs a general rule when your Fire TV keeps crashing, freezing or buffering it’s caused by no internet connection, or your Fire TV stick needs to be restarted. It may crash, freeze, or be stuck buffering. An Amazon Fire TV stick is a great way to stream TV shows and movies, but from time to time you may run into issues with it.
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